Booking & Enquiries: 01332 842 323

Terms and Conditions

General

Bookings are arranged either by or on behalf of the owners of the property. These booking conditions will form part of your holiday contract with us - please read them carefully. The person who signs our booking form accepts these booking conditions on behalf of all members of their party and also accepts full responsibility for all payments due to us in relation to the holiday that has been booked. Your contract with us is made subject to English law and to the jurisdiction of the English courts.

Bookings and Payment

Please contact us in the first instance to confirm availability. If you then wish to provisionally book accommodation we will hold it for you for 5 days. A booking is made when the booking form is returned to us with the payment due (see below) A 30% deposit must be received with your booking form except when booking less than 8 weeks before arrival, in which case the full payment should be made with return of the booking form.

Full payment for the rental is due by the date shown on your confirmation form. This is usually 8 weeks before the holiday commences. When we receive the deposit, we send a receipt and confirm the booking. When we receive the full amount we send another receipt with directions for the property and house guide.

Occupancy

The number of persons in occupation must not exceed the number quoted on the booking form. The owners reserve the right to ask unauthorised additional persons to leave.

Period of Lettings

Lettings are normally from Saturday to Saturday in the high and mid seasons, but may be varied during the low season. Guests are asked to arrive after 4 pm and to leave by 10.00 am on the last day The property is prepared for the next letting between 10.30 am and 4.00 pm on the day of the changeover.

Security Deposit

A security deposit of £150 (euros 200) is payable to the owners with the final payment. The owners reserve the right to deduct from this deposit an appropriate sum to cover any losses, breakages or damage caused to the property or its contents during a guest's stay, and also for any extra cleaning if the property is left in an unreasonable state. If extra cleaning is required, as an indication this will be between £30 and £45 (euros 40 and 55) per apartment.

Equipment and Services

Apartments are let fully furnished and equipped. The kitchens have gas or electric cooking facilities, refrigerator, dishwasher, microwave oven, sink with hot and cold water, and sufficient cutlery and crockery, utensils and glasses and other cooking equipment sufficient for the maximum number the apartment is stated to accommodate. Each bathroom has either a shower or bath with shower, and an illuminated mirror with shaver point. Bed linen and indoor bath and hand towels are provided. Beach/pool towels are not provided and should be brought with you. Indoor furniture and household linen should not be used out of doors. Each apartment has 1 bedroom with a king size bed and 1 bedroom with 2 or 3 single beds External tables, chairs and parasols are provided, as well as sun loungers for the swimming pool. Each apartment hasa sitting out area, and the swimming pool is a shared facility.

Standards

The apartments will be presented in a clean and orderly manner when guests take up occupancy, and should be left in the same condition. Our apartments are inspected closely by us or our appointed local agent on a regular (monthly) basis. The condition of the apartments throughout the year is the responsibility of the owners. The owners will take all reasonable steps to maintain the high standards of each apartment and the surroundings. The owners cannot be held responsible/liable for any event outside their control - including storm damage, flood, sudden pest invasion, failure of public utility services, mechanical breakdown, previous damage by other guests for which there has been no time for remedial work. The owners will make every effort to get faults (e.g. with boilers and kitchen appliances) put right as quickly as possible.

Cancellations

Cancellations must be made in writing, signed by the person who made the booking. The following cancellation penalties will apply according to the date on which the cancellation is received by the owners: More than 8 weeks before the arrival date - the deposit Less than 8 weeks but more than 4 before arrival date - 70% of the rental price. Less than 4 weeks before arrival date - 100% of the rental price. The owners reserve the right to cancel a booking and return the deposit if the balance of the rental is not received by the date it is due. Although it is unlikely that we would cancel your holiday for any other reason, we reserve the right to do so, in which case we will refund all monies that have been paid.

Complaints

In the unlikely event that the guests have any problems during their stay, the matter must be reported immediately to the owners (or their appointed local agent) during their stay. If you fail to notify the owners of any dissatisfaction during your holiday, or abandon the property without notification (either direct to the owners or their local agent), complaints cannot be rectified in retrospect. If the complaint cannot be resolved locally at the time of complaint, a formal complaint must be made in writing to the owners within a period of 28 days commencing with the last day your holiday. Otherwise you will lose any entitlement you may have had to compensation. At the very least, the amount of compensation you may have been entitled to will be substantially reduced.

Holiday Insurance

Personal travel and cancellation insurance is essential and you must make your own arrangements to put it in place before you travel. Please note that the use of the accommodation and the facilities - including the swimming pool - is entirely at the user's own risk, and children should be supervised at all times.

Acceptance of Booking Conditions

The signing of the booking form (or acceptance electronically by email) implies that the guest has understood these booking conditions and fully accepts them without exception or reservation.